FAQ – Frequently Asked Questions

Q: The school year has started, can I still order? 

A: Yes – Orders are accepted at any time, even short notice orders (if we can – even the same day!). Please complete the Online Form, call 519-362-0894 or send an email to jacqueline@sweettemptations.ca promptly to ensure turnaround is possible for your order.

Q: Can I pay online?

A: Yes – Orders received through the online form can be paid over the phone, or we can send a secure digital invoice where you can pay online by credit card. This form is not automatically generated, so mention that in the Additional comments section so we know to send it! Alternative payment methods include email money transfer to jacqueline@sweettemptations.ca

Q: My student’s birthday is in less than a week, can I still send birthday cupcakes?

A: Yes – Orders are accepted at any time, even short notice orders (same-day to those within one week of the delivery date). However, rush orders are subject to availability. Your delivery will only be confirmed once we have received your order details and payment. 

Q: My student’s birthday is not within the school year, can I send ‘just because’ cupcakes on any given day? 

A: Yes – Orders are accepted at any time, for any reason – if you would like to send cupcakes to your student for well wishes, good luck at school or whatever – happy Wednesday cupcakes – we can do that for you!

Q: My student has dietary restrictions – vegetarian, vegan, gluten free, lactose free, egg allergies – can I order cupcakes to meet these requirements?

A: Yes – any dietary restrictions can be accommodated. In the Additional Comments section, please note the restriction required. This will be confirmed via email to ensure exactly what is safe and required to eat is available for your student. Please note, all cupcakes and cakes are baked in a kitchen that may come in contact with nuts – therefore no products can be guaranteed nut free.

Q: Where can I find information on my student’s residence assignment and housing information?

A: Information regarding University of Guelph residence assignments and room information can be found on the Student Housing Services website.

Q: My student has a birthday on a weekend – can you deliver on the weekend?
A: Yes –delivery is available any day of the week and exact delivery date will always be confirmed via email with the details of the order.

Q: I would like to order my student more cupcakes than the options list – is this possible?
A: Yes – please note this in the additional comments section what quantity you would like. Cupcakes can be made in denominations of twelve eg. 36, 48 etc.

Q: I want to order different flavour than those listed – is this possible?
A: Yes – most simple flavour requests can be accommodated for – please note this in your additional comments section. However, all flavour requests will be considered, not all may be possible. 

Q: I have another student at a different college or university? Cake I have a Birthday gift delivered to them?
A: Email us today – delivery may be available to their school!

Q: I have another birthday, or special event coming up Have another birthday, wedding or special event?
A: Custom cakes and cupcakes for any occasion can be ordered anytime – email us today!